Privacy Policy

1. Overview

Benchmark Performance Advisory (BPA, we, us or our), ACN 625 637 023, respects your privacy and is committed to handling personal information responsibly. This policy explains the kinds of personal information we may collect, why we collect it, how we use and disclose it, and the choices available to you.

Where the Privacy Act 1988 (Cth) and Australian Privacy Principles apply to us, we will handle personal information consistently with those requirements. We may also choose to follow the practices in this policy as a matter of good business practice where the legislation does not apply.

2. Information we collect

Depending on how you interact with us, we may collect:

• your name, role, organisation and contact details;
• information contained in an enquiry, meeting request or correspondence;
• professional and organisational information provided during a proposed or active engagement;
• billing, contracting and transaction information;
• feedback, survey responses and event attendance information; and
• technical website information such as IP address, browser type, device type, referring pages and usage data.

We generally collect information directly from you. We may also receive it from your organisation, professional contacts, publicly available sources or service providers, where lawful and appropriate.

3. How we use personal information

We may use personal information to:

• respond to enquiries and arrange meetings;
• assess, establish and deliver advisory engagements;
• communicate with clients and manage professional relationships;
• prepare proposals, contracts, invoices and business records;
• operate, secure and improve our website and services;
• send relevant business updates where you have consented or where otherwise permitted;
• comply with legal obligations and resolve disputes; and
• protect our rights, systems, clients and personnel.

If you do not provide requested information, we may be unable to respond fully or provide particular services.

4. Disclosure of information

We may disclose information, where reasonably necessary, to professional advisers, contractors, technology and hosting providers, payment or accounting providers, insurers, regulators, law enforcement bodies, and parties involved in a business restructure. We may also disclose information with your consent or where required or authorised by law.

We do not sell personal information.

5. Security and retention

We take reasonable administrative, technical and physical steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. No internet transmission or electronic storage system is completely secure, so absolute security cannot be guaranteed.

We retain information for as long as reasonably necessary for the purposes described in this policy, to meet legal or professional requirements, and to establish or defend legal rights. When no longer required, information may be securely destroyed or de-identified.

6. Website analytics and cookies

Our website may use essential cookies and analytics technologies to operate correctly, remember preferences and understand general usage. You can control cookies through your browser settings, although disabling them may affect website functionality.

If third-party analytics or marketing tools are added, this policy and any cookie controls should be updated before those tools are activated.

7. Access and correction

You may contact us to request access to personal information we hold about you, or ask us to correct information you believe is inaccurate, incomplete or out of date. We will respond within a reasonable period. In some circumstances permitted by law, access may be limited or refused; if so, we will generally explain why.

8. Overseas disclosure

Some technology or cloud service providers may store or process data outside Australia. The countries involved can vary according to the provider and service configuration. Where applicable, we will take reasonable steps required by law in connection with overseas disclosures.

9. Privacy questions and complaints

If you have a privacy question or complaint, please contact us using the details below. We will acknowledge and investigate a complaint within a reasonable timeframe. If the Privacy Act applies and you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner at oaic.gov.au.

10. Changes to this policy

We may update this policy when our practices, services or legal obligations change. The current version will be published on this page with its effective date.